Privacy Policy

Chilton Auto Body North, LLC respects your privacy. This policy explains what personal information we collect through chiltonautobodynorth.com and in the course of our collision-repair services, how we use it, when we share it, and the choices you have.

01Who we are

Chilton Auto Body North, LLC (“Chilton,” “we,” “us,” or “our”) is a collision repair network operating within the CARSTAR network. Our registered address is 1221 Rollins Road, Burlingame, CA 94010, United States. For any privacy question, reach us using the details in Section 12.

02Information we collect

Depending on how you interact with us, we may collect:

• Contact details — name, email address, phone number and mailing address.
• Vehicle and repair information — vehicle make, model, year, VIN, photos and details of the damage and requested repairs.
• Insurance and claim information — insurer, policy and claim details needed to process your repair.
• Estimate and transaction information — estimates, invoices and payment records; full payment-card data is handled by our payment processors.
• Technical and usage data — IP address, device and browser type, pages viewed and how you use our website, via cookies and similar technologies.

03How we use your information

We use your personal information to:

• Prepare estimates and perform and manage your vehicle repairs.
• Coordinate with your insurance company and process claims and payments.
• Communicate with you about your repair, appointments and status updates.
• Provide customer service and any applicable repair warranty support.
• Operate, secure and improve our website and business, and meet legal obligations.

04Legal bases for processing

Where laws such as the GDPR apply, we rely on: performance of a contract (to deliver your repair), your consent (for example, for marketing communications, which you may withdraw at any time), our legitimate interests (to run, secure and improve our business), and compliance with legal obligations.

05How we share information

We do not sell your personal information. We share it as needed with your insurance carrier and claim partners, with trusted service providers acting on our behalf (such as parts suppliers, payment processors, hosting, email and analytics providers), within the CARSTAR network where relevant to your repair, and when required by law or to protect our rights, property and safety.

06Cookies and analytics

Our website uses cookies and similar technologies to keep the site functioning, remember your preferences and understand how the site is used so we can improve it. You can manage or disable cookies through your browser settings, though some features may not work properly without them.

07Data retention

We keep personal information only as long as necessary for the purposes described here, including repair, warranty, insurance, legal, tax and accounting requirements. When information is no longer needed, we securely delete or anonymize it.

08Your rights and choices

Depending on where you live — including under the California Consumer Privacy Act (CCPA/CPRA) and the EU/UK GDPR — you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information.
• Object to or restrict certain processing, and request data portability.
• Opt out of marketing communications at any time.
• Opt out of the “sale” or “sharing” of personal information — note that we do not sell your personal information.

To exercise these rights, contact us using the details in Section 12. We may need to verify your identity first.

09International data transfers

We are based in the United States, and your information is processed and stored here. If you contact us from outside the U.S., your information will be transferred to and handled in the United States.

10Data security

We maintain reasonable administrative, technical and physical safeguards designed to protect your personal information against loss, misuse and unauthorized access, disclosure or alteration. No system is completely secure, but we work to keep your information protected.

11Children's privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children under 13 (or the equivalent age in your jurisdiction). If you believe a child has provided us information, please contact us so we can remove it.

12Contact us

To make a privacy request or ask a question about this policy, contact us at:

13Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above, and material changes take effect when posted on this page.